Questions about a charge

Unrecognized transactions, disputing charges, pending

7 articles in this collection
Written by Step

Why your card might get declined

Double check your billing address, expiration date, and security code (CVC)

Written by Step
Updated over a week ago

Common merchants and how to contact them

If you'd like to dispute a charge from one of these merchants, you'll have to contact them first

Written by Step
Updated over a week ago

What should I do if I see a charge I don't recognize?

Chat with our team so we can help

Written by Step
Updated over a week ago

My transaction is Pending or Declined

All about transaction states you'll see in your activity

Written by Step
Updated over a week ago

What is a transaction dispute?

As a last resort, we can help you file a dispute against the merchant

Written by Step
Updated over a week ago

I'm expecting a refund for something I bought. Why don't I see it in my account?

Refunds typically take 5-7 business days

Written by Step
Updated over a week ago

Why did the gas station hold more money than I spent?

We get this question sometimes - here's what we know

Written by Step
Updated over a week ago