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Questions about a charge
Questions about a charge
Unrecognized transactions, disputing charges, pending
7 articles in this collection
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Step
Why your card might get declined
Double check your billing address, expiration date, and security code (CVC)
Written by
Step
Updated over a week ago
Common merchants and how to contact them
If you'd like to dispute a charge from one of these merchants, you'll have to contact them first
Written by
Step
Updated over a week ago
What should I do if I see a charge I don't recognize?
Chat with our team so we can help
Written by
Step
Updated over a week ago
My transaction is Pending or Declined
All about transaction states you'll see in your activity
Written by
Step
Updated over a week ago
What is a transaction dispute?
As a last resort, we can help you file a dispute against the merchant
Written by
Step
Updated over a week ago
I'm expecting a refund for something I bought. Why don't I see it in my account?
Refunds typically take 5-7 business days
Written by
Step
Updated over a week ago
Why did the gas station hold more money than I spent?
We get this question sometimes - here's what we know
Written by
Step
Updated over a week ago