Questions about a charge

Unrecognized transactions, disputing charges, pending

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10 articles in this collection
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I received the wrong amount from an ATM

Contact the ATM operator using the phone number on your receipt
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Updated over a week ago

Disputing Apple Pay, Samsung Pay, and mobile wallet transactions

Transactions made through your mobile wallet can not be disputed for unauthorized or fraudulent reasons
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Updated over a week ago

Why does my account have a negative balance?

Keep in mind: Merchants often don’t charge your card at the same time that you make the purchase
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Updated over a week ago

Why your card might get declined

Double-check your billing address, expiration date, and security code (CVC)
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Updated over a week ago

Common merchants and how to contact them

If you'd like to dispute a charge from one of these merchants, you'll have to contact them first
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Updated over a week ago

What should I do if I see a charge I don't recognize?

Chat with our team so we can help
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Updated over a week ago

My transaction is Pending or Declined

All about transaction states you'll see in your activity
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Updated over a week ago

What is a transaction dispute?

As a last resort, we can help you file a dispute against the merchant
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Updated over a week ago

I'm expecting a refund for something I bought. Why don't I see it in my account?

Refunds typically take 5-7 business days
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Updated over a week ago

Why did the gas station hold more money than I spent?

We get this question sometimes - here's what we know
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Updated over a week ago