Creating my account

The info we need, verifying your phone number, and getting started

16 articles in this collection
Written by Step

Why we require biometrics or your passcode

You'll need to enter your phone's passcode, fingerprint, or face scan for your security

Written by Step
Updated over a week ago

Before you get started

Do you check my credit history?

We don't do a credit check, just verify your identity

Written by Step
Updated over a week ago

Can I create a Step account if I'm not in the US?

You'll need a mobile phone number issued by a US carrier to create an account

Written by Step
Updated over a week ago

The info you'll need

Why do you need my birthday?

We need your correct DOB to verify your identity and report positive credit

Written by Step
Updated over a week ago

Why can't I verify my account?

Make sure your identity matches account info, your documents are clear, and you use a residential address

Written by Step
Updated over a week ago

What information do I need to create a Step Account?

Name, date of birth, email, and address

Written by Step
Updated over a week ago

Why do I need a cell phone number to create my account?

We need your phone number to verify your account

Written by Step
Updated over a week ago

How old do I have to be to join Step?

Anyone can open an account!

Written by Step
Updated over a week ago

Why do you need my mailing address?

To ship your Step Card!

Written by Step
Updated over a week ago

Why do you need my Social Security Number (SSN)?

We use your SSN to verify your identity when you create your account

Written by Step
Updated over a week ago

Why do you need my email address?

Logging in, contacting support, and exciting announcements!

Written by Step
Updated over a week ago

Why do you need my full name?

To verify your identity and print on your Step Card

Written by Step
Updated over a week ago

How do I create a username?

Your username helps others find you on Step!

Written by Step
Updated over a week ago

After you're all set up

5 things to try the day you create your Step account

Got your Step account? Great! Here are 5 things you should do on day 1

Written by Step
Updated over a week ago

How to become a financial wiz with Step

Get ahead by mastering your banking and finances early!

Written by Step
Updated over a week ago

Can I make suggestions for features or improvements?

Of course! Your feedback helps us make our product better for you

Written by Step
Updated over a week ago