If you have a question about a charge from one of these popular merchants, you'll first need to contact their customer support and request a refund. Our team won't be able to move forward with filing a dispute unless you've contacted their support and sent us a copy of your communication with them. We recommend contacting them in written form so you can submit a copy to us. This could be:
- A transcript of a chat with their support
- Email correspondence
When we submit a dispute claim, we have to build a strong case as to why you are owed a refund. With these merchants, we must provide evidence that you've made an attempt to contact their support and were denied a refund. We won't be able to submit your dispute case without this evidence.
To make it easy, here's a list of common merchants and how to contact their support!
- Amazon Support: 1 (888) 280-4331
- LIVE Chat Support: amazon.com/help
- Amazon Audible Customer Support: 1 (888) 283-5051
- You can also reach them by going to their website: Audible an Amazon Company
- You can reach them by logging into your Apple account or visiting: https://getsupport.apple.com/
From within your DoorDash app:
- Log into your DoorDash app and tap Order at the bottom of your screen.
- Tap on the order you'd like to file a claim for.
- Once you're within the order, tap HELP at the top right hand corner
- If you don't have access to your DoorDash app, you can go to their website to speak to their Support Team: DoorDash Support
- eBay customer suppor: 1 (866) 540-3229
- For faster eBay Support we recommend going to their eBay Customer Service Help Center: https://www.ebay.com/help/home
- FashionNova Customer Support can be reached directly by going to their website HelpCenter: https://support.fashionnova.com/s/contactsupport
- To report an unrecognized/fraudulent charge with Google Pay, please visit: https://pay.google.com/payments/unauthorizedtransactions
- Google Pay/Wallet Support: 1 (855) 492-5538
- You can also visit the Google Pay Help Center for more information: https://support.google.com/googlepay
From the app:
- Log into your Grubhub app and tap "My Grubhub" at the bottom of your screen. Your orders will appear on this screen.
- Tap on the Gear icon at the top right hand corner
- Tap "Help" and select "Billing, payments and refunds"
- If you don't have access to your Grubhub app, you can go to their website: https://www.grubhub.com/help/contact-us
- Grubhub Customer Support: 1 (877) 585-1085
From the app:
- Log into your Lyft app
- Go into your Ride History and you should be able to report an issue from this screen.
- If you don't have access to your Lyft app, you can contact Lyft Support by going to their website Help Center: https://help.lyft.com/hc/en-us
- Chat with a LIVE agent, request a call and more by visiting the Microsoft XBOX Help Center: https://support.xbox.com/en-US/contact-us
- XBOX Customer Support: 1 (800) 642-7676
- PayPal Help Center: https://www.paypal.com/us/smarthelp/contact-us
- PayPal Customer Support: 1 (888) 221-1161
- Playstation Customer Support can be reached directly by going to their website HelpCenter: https://www.playstation.com/en-us/support/contact-us/
- Postmates Customer Support can be reached directly by going to their website HelpCenter: https://support.postmates.com/buyer/contact-us/charges
- If this is an unrecognized charge, they have a great help article that might help! You can check it out here: https://support.postmates.com/buyer/articles/360001201906-article-What-if-I-don-t-recognize-a-charge-on-my-account-
- Go to https://www.uber.com and log into your account.
- On the upper right-hand corner of the screen, click the Help option.
- In the Help screen, under the Trip Issues and Refunds section, a drop-down menu will appear listing all of your recent trips.
- Website HelpCenter: https://www.wish.com/contact
- Wish.com Customer Support: 1-800-266-0172
- Email: email@example.com
- Walmart Customer Support can be reached directly by going to their website HelpCenter: https://www.walmart.com/help/channel/returns-replacements-refunds/5c8e703459534a918ccf13e5a76db8e8
- Walmart Customer Support: 1-800-925-6278 (1-800-WALMART)
- Chat with Walmart by scrolling to the bottom of their help center and clicking Contact Us.