Don't recognize a charge? Don't worry - we'll help you sort it out. Often times, a quick call to the merchant can help clear up any issues. They could even offer you a refund.

If you've already contacted the merchant, our team can help you file a dispute. Start a conversation with us through your app, and be sure to have the following info ready:

  • Name of the merchant (the store that you were charged)
  • Date of charge
  • Charge amount

For security, you should also freeze your card while we investigate! Here's how:

- Tap on My Account (below balance)
- Tap Manage Card
- Toggle the Status to Freeze

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