You can use your Step Card almost anywhere, and that means ATMs too!

Do I need a PIN?

Yes! While you don't need a PIN to shop in stores, you will need one to withdraw cash at an ATM. When you go to the ATM, you’ll need to select CREDIT as the transaction type, and enter the PIN you set up for ATM use.


How do I set up my PIN?

You can set up and check your PIN by going to My Account (under balance) > Manage Card.


Are there limits to how much I can withdraw?

  • You can only withdraw up to the balance in your account
  • You can withdraw a maximum of $250 each day
  • You can make a total of 10 ATM withdrawals each month

Where can I find an ATM?

We make it easy to find an ATM close to you! Here's how:

  1. Tap Manage Card (under balance)
  2. Tap ATM Info
  3. Tap Find a no-fee ATM to see which ATM locations are available in your area!

Are there fees for using an ATM?

When you use the ATM, you might still be charged a fee when you make the withdrawal, We’ll automatically refund this fee to your Step account within 24 hours!


Why can't I change my PIN?

If you’ve just updated your phone number, you won’t be able to set or change your ATM PIN for 24 hours after changing your phone.

You should be able to set it the following day.


Can I add money to my Step account at an ATM?

ATMs are for withdrawals only. You can’t add money to your account through an ATM at this time.


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