If you're over 18, we'll ask you to provide your SSN.

Federal regulations requires that we verify your Social Security Number in order to open an account. We need to make sure that your account is secure and that only you can access your money. This won't affect your credit score.

Usually we're able to verify your identity right away, but it can take up to a few days if we request additional information. Keep an eye on your email for any follow ups from our team.

We take your security seriously! Step does not directly store your SSN. Your information is always encrypted as soon as you enter it in our app. It is used only once for the verification process that is required by law and after that it is not accessible or used for any other purposes.


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