We'll ship your physical Step Card as soon as an adult sponsors your account. If you're over 18, your card will be shipped once you verify your account through the sign up flow. Customers typically receive their cards within 14-21 business days, however it may take longer due to USPS delays.
We know delays are the worst, but we promise your card is on it's way!
In addition to your card, our shipping partners are working hard to deliver packages and probably lots of hand sanitizer...so we appreciate your patience.
But you don't have to wait to shop!
In the mean time, you can start using your Virtual Card right away! Add your card to Google Pay or Apple Pay, or use the card details to shop online.