Sometimes, you might need to quickly put a temporary lock on a Step Card to prevent it from being used. Here's how:

From the Step App home screen:

  1. Tap on My Account (below balance)
  2. Tap Manage Card
  3. Toggle on/off Status to freeze/unfreeze your Step Card 

Looking to freeze your teen's card? From the Step App home screen:

  1. Tap on your circular icon in the top left-hand corner
  2. Tap Manage Card
  3. Select the card 
  4. Under Status, toggle on/off the button to unfreeze/freeze a Step Card
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