Advice and answers from the Step Team

What is Step?

Top features, common questions, and how to earn money

Creating my account

The info we need, verifying your phone number, and getting started

Why do I need an adult?

How to find and invite your sponsor

I'm an adult, what do I do?

Inviting sponsees, sponsor controls, and sending money to teens

About my Step Card

Using your card, linking to mobile pay, and other common questions

Got my card! How do I add money?

Link to other apps & banks, requesting money, referral bonus

Getting my money out

Withdrawing or transferring out money from your account

Questions about a charge

Unrecognized transactions, disputing charges, pending

Changing my account info

Changing email, phone, birthday, and logging back in

Safety and security

Money protection, security measures, avoiding scams